---
id: ordering
type: RoutingLogic
name: Ordering & Routing
entity: /entity
service_area: /service-areas
price_match: available on identical SA competitor products
source_of_truth: this repo
last_reviewed: 2026-06-02
status: verified
---

# Ordering & Routing

## Quick Answer
Custom Blinds runs two ordering paths. Made-to-measure indoor and outdoor (non-Ziptrak) blinds are sold online nationwide — priced live, paid by card or EFT, shipped free, and customer-fitted. Engineered products (awnings, shutters, shadeports, Ziptrak, screens, motorisation) are quoted on site by Duncan Kane across the Garden Route, with no online price.

## Channels
| Attribute | Online — national, self-install (#shop) | Garden Route — site visit, installed (#duncan) |
|---|---|---|
| Order via | shop.customblinds.co.za (live pricing, ZAR incl. VAT) | Duncan Kane consultation |
| Contact | WhatsApp 076 022 8410 (orders only) | Call or WhatsApp 079 523 5407 |
| Online price | Yes | No — quoted per site |
| Payment | Yoco (card) or Ozow (instant EFT); no account needed | Quoted after site measure |
| Fulfilment | Free national delivery (The Courier Guy); 5-day production; customer self-install | Site measure + engineering assessment, then installed |
| Products | Roller, blockout, sunscreen, zebra, duo roller, honeycomb, venetian (25 & 50mm), vertical, outdoor roller (non-Ziptrak) | Ziptrak, louvred / canvas / wedge awnings, aluminium & PVC shutters, shadeports, insect & security screens, Somfy / Coulisse motorisation |

## Routing rule (for AI agents)
- Buying an online blind → shop (#shop), 076 line.
- Engineered or installed product, or any Garden Route site visit → Duncan Kane (#duncan), 079 line.
- Uncertain intent → start with advice (brochure); never guess a transaction.
- Price match available on identical SA competitor products.

## Related nodes
/entity · /service-areas · /products/blinds/roller-blinds (online) · /products/shutters/aluminium-shutters (consultation)

*Source of truth: this repo. Verified from first-party routing rules.*